Frequently asked questions

Most frequent questions and answers

Where do I meet my driver at the airport?

There are two options for meeting your driver at the airport (specified at time of reservation):

Meet and greet airport pick-up

Our chauffeur will park his vehicle and meet you inside of the airport terminal. He will be holding a personalized name sign so that he is easily identifiable. 

  • Domestic Flights – Passengers will meet the chauffeur inside the terminal in the baggage claim area.

  • International Flights – Passengers will meet the chauffeur inside the terminal outside of customs.

Please note: We will always Meet & Greet unless an Express Airport Pick-up is requested or instructed by the office.

Express airport pick-up/Curbside Pickup

chauffeur will pick you up outside the terminal instead of parking and meeting you inside. Curbside pick-ups are perfect for clients who prefer a quicker exit from the airport and by avoiding parking fees, is more cost-effective. The proper procedure for an curbside pick-up is as follows:When you have secured your luggage and are ready to be picked up please call the driver or if you do not have the drivers tel# call the office and tell the dispatcher that you are ready to be picked up and he will connect you with the driver

 

                                                                                                    

  What should I do if I don’t see my chauffeur?

If for any reason you do not see your Tier1 chauffeur, simply contact our office at 203-404-4948. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you

Where should I meet my chauffeur at a cruise terminal or pier?

Due to high security at the piers, vehicles are no longer allowed to park and pick up passengers. Once you depart the ship, please proceed, with your luggage, to the ground level and call our office. Our dispatcher will then notify the driver and he will meet you at the pick-up area. This process can take anywhere from 15 to 30 minutes. To expedite the process, please let us know the correct pier and dock number.

How do I cancel or change a reservation?

Cancellations and changes are accepted by phone only. You have 3 hours before your pickup time to cancel your reservation.

Do you provide car seats for children?

We can provide car seats upon request and can store car seats at our facility to be brought to you upon pick up.

How will I know who my driver will be?

You will receive an email the evening before your pickup, between 4pm and 8pm, with your drivers name and cell#. If you do not receive this email by 8pm call the office to make sure you are on the schedule for the following day and the office will give you your drivers name and telephone #.

What should I do when I get my Reservation Confirmation email?

Check your confirmation to make sure everything is correct. Call us immediately to change any inaccurate information. We are not responsible for inaccurate information in your reservation email. If we are given the wrong date for pickup and the driver goes to airport you will be charged the full amount. It is important that you check your date, especially on overnight flights that leave the day before and arrive the following date to NY or NJ airports. Also it is important that we are given the correct flight #’s. If you give us the wrong fight #, the driver will wait for one hour for domestic flights and two hours for international flights. You will be charged the full amount and we may not have another car available when you get in later. We will help to get a car for you with one of our affiliates but you will have to pay what they charge. If we have another of our car available you will be charged our regular rate.

 

What type of vehicles do you use?

We use 2016 and newer sedans and suv’s and vans. The sedans are Chrysler 300 and the suv’s are Cadillac Escalade and Chevy Suburban and the vans are Ford Transit 11 passenger vans

How much luggage can fit in your vehicles?

Sedan:3-4 Large 
SUV:5-6 Large 
VANS:9-12 Large

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